M2M One Telecom Cloud | Privacy Policy
16598
wp-singular,page-template,page-template-full_width,page-template-full_width-php,page,page-id-16598,wp-theme-bridge,wp-child-theme-bridge-child,ajax_fade,page_not_loaded,,qode-title-hidden,qode_grid_1300,qode-content-sidebar-responsive,qode-child-theme-ver-1.0.0,qode-theme-ver-13.3,qode-theme-bridge,wpb-js-composer js-comp-ver-6.9.0,vc_responsive

Privacy Policy

Last Updated: September 3, 2026

At OneTelecom Africa (https://onetelecom.africa/), we are committed to protecting the privacy, confidentiality, and security of personal data collected from our enterprise clients, wholesale partners, and website visitors.

This Privacy Policy outlines how we collect, process, store, and safeguard your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) in South Africa and the UK General Data Protection Regulation (UK GDPR) in the United Kingdom.

1. Information We Collect

We collect personal data necessary to provide wholesale telecommunications, M2M/IoT connectivity platforms, and carrier services:

  • Inquiry & Lead Data: Full name, corporate email address, business phone/WhatsApp number, company name, job title, and service interest submitted via website forms.
  • Technical & Network Analytics: IP address, browser type, device metadata, operating system, and geographic location collected via cookies and server logs.
  • Enterprise Account & API Portal Data: Authentication credentials, developer API interaction logs, billing details, and contract administration records.

2. Lawful Basis for Processing

We process your personal information under the following statutory grounds:

  • Consent: When you voluntarily submit forms or subscribe to communications.
  • Contractual Necessity: To fulfill service inquiries, deliver M2M/IoT connectivity solutions, and maintain enterprise SLAs.
  • Legitimate Interests: To secure our web infrastructure, optimize platform routing, prevent telecom fraud, and conduct B2B relationship management.
  • Legal Obligation: To comply with telecommunications regulatory requirements under South African law (ECA, ECTA) and UK telecom frameworks.

3. How We Use Your Personal Data

  • To respond directly to sales inquiries regarding M2M, wholesale voice, SMS, and global eSIM solutions.
  • To configure, provision, and maintain client API developer portal access.
  • To send administrative notifications, billing statements, and technical service updates.
  • To maintain website security, prevent unauthorized network intrusions, and audit system logs.

4. International Data Transfers & Third-Party Processing

To support multi-regional connectivity, data may be hosted or processed across South African, UK, and European cloud infrastructures:

  • Cross-Border Safeguards: Any transfer of data outside South Africa or the UK is conducted under strict contractual protections ensuring an equivalent standard of data privacy (POPIA Section 72 and UK GDPR Standard Contractual Clauses).
  • No Data Sale: We do not sell, rent, or trade personal information to third parties or advertising networks.

5. Data Retention & Security Measures

We implement robust administrative, technical, and physical safeguards—including SSL/TLS encryption, firewall architectures, and restricted access protocols—to protect data from loss, unauthorized access, or disclosure.

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or to comply with statutory legal and accounting requirements.

6. Your Statutory Rights (POPIA & UK GDPR)

Depending on your location, you hold statutory rights regarding your personal information:

  • Right of Access: Request confirmation and details of personal data we hold about you.
  • Right to Correction/Rectification: Request correction of inaccurate or incomplete personal data.
  • Right to Erasure (“Right to be Forgotten”): Request deletion of personal information where processing is no longer necessary.
  • Right to Object: Object to processing based on legitimate interests or direct marketing.

7. Cookies & Tracking Technologies

Our website uses essential cookies to ensure basic functionality, secure contact forms, and analyze anonymized site traffic. You can manage or disable cookie preferences directly within your browser settings.

8. Contact Information Privacy Office

To exercise your data privacy rights, submit an inquiry, or report a data concern, please contact our Data Protection Officer:

OneTelecom Africa
Email: info@onetelecom.africa
Website: https://onetelecom.africa/contact

Ready to Build With Us?

Tell us about your business, target markets, deployment requirements and expected volumes. Our partnership team will guide you through the next steps.

…Or start by filling out this form

M2M Lead Form